en
YOU HAVE 0 PRODUCTS TO COMPARE
COMPARE PRODUCTS
  RESUME OF YOUR SHOPPING CART

CLEAR CART
THIS ACTION CANNOT BE REVERSED.
ARE YOU SURE YOU WANT TO DELETE ALL PRODUCTS FROM THIS CART?
 
 

This action cannot be undone.

CART MANAGEMENT
CART IS EMPTY ERROR SAVING CART NO CART SELECTED ERROR LOADING CART

Warning: saving a cart doesn't reserve the products in it

IMPORT CART
THIS OPTION ALLOWS FOR YOU TO IMPORT PRODUCTS TO CART AT ONCE
CHOOSE A FILE TO UPLOAD, OR PASTE THE DATA IN THE AVAILABLE FIELD
1
Upload a file and/or write the required information in the available field
2
The information must be in the format product reference then quantity, separated by a ; or a ,
2
Click PROCEED to the the products and quantities to your current shopping cart

 

FAQ - FREQUENT QUESTIONS

"Do you have any doubts? You came to the right place."


What are the opening times?
From Monday to Friday you can reach us at the following hours:

    • 9a.m. - 1p.m. and 2p.m. - 6p.m. (GMT)
    • 10a.m. - 2p.m. and 3p.m. - 7p.m. (GMT+1)


Do you sell to the general public?
No. Please check the requirements to work with us here.

Why can’t I see the product prices?
EXCITASY is a wholesaler and therefore only registered customers are able to view the prices after logging in.


I don’t have an erotic or lingerie shop. Can I still be your client?
No, we only work with physical or online shops dedicated to the selling of erotic articles or lingerie.

I don’t have a store, but I do organize sex toys parties (tuppersex), can I be your client?
Yes, since you organize sex toys parties, you can be our costumer and register on our website.
You just have to send us a certificate attesting that you organize these kinds of parties.


I sell erotic articles and/or lingerie. What is necessary to have my account activated?
First you have to register in our website and then send us a document attesting that you have a shop, either online or physical.

How do I register?
First you should fill out this form. In order to speed up the activation process, please send us a document that proves you’re in the business to orders@bystart.com.


Do you have minimum orders?
No, we don’t have minimum orders.

I'm about to place my order, can I change my delivery or billing address?
Yes. When placing your order, in step 3, you can modify your addresses and even add notes, both for us and for the carrier.

How do I know if my order is being processed?
You will receive an automatic e-mail with all the details of your order.
You can also check your order status at order history.


Can I modify my order after placing it?
Please e-mail or call us so we can check if it’s still possible.
In case you want to add more products, you can place a new order and leave a note to join it all in the same package.



How can I track my order?
Every time you make an order you will get an e-mail confirmation. Whenever you need, you can review the order details or check its status in the section “ORDER HISTORY AND DETAILS” in your client area.

I would like a discreet packaging, is that possible?
Yes, it is. We can offer a discreet packaging, without any reference to our store or to the products within; you just need to include that information when finalizing your order. In the case of a dropshipping, we always provide discreet packaging without ever mentioning our company, neither outside nor inside the packaging.

After finalized, when will be my order shipped?
Once you send the proof of payment (in case of bank transfer) we will initiate the shipping process. Orders received before 13.00 (Portugal time) and paid until 14.00, from Monday to Friday, will be shipped that same day. Orders received after these time periods are not guaranteed to be shipped the same day.

I didn’t receive my order, what should I do?
Luckily this rarely happens, but if it does we will submit a complaint to the carrier, and we will resend all the products that you ordered. If some of them are no longer in stock, we will provide you with a credit note or trade for a similar article, if you agree.

The packaging is damaged, what should I do?
If your order is damaged, you should immediately show it to the carrier, and he has to note it down. We also advise you to take some pictures before opening the packaging. Then open it and confirm if there are any damaged items. If you found damaged items, please notify us immediately.


What are the available payment methods?

The available methods of payment are Hipay, bank transfer, cash on delivery, Multibanco or cash if you wish to pick up the order in our premises. For more detailed information, please consult this page.

What are the shipping costs?
The shipping costs are dependent upon the destination and weight. You can consult our table here.


What is EXPRESS CHECKOUT?
EXPRESS CHECKOUT is the easiest way to checkout you current shopping cart.

How do i use the EXPRESS CHECKOUT option?
First, you need to setup your quick order default settings:

          1. Your default delivery and invoice address;
          2. The default carrier for your chosen address;
          3. And the default payment method.


After that, anytime you want to use those settings, you can just click on the EXPRESS CHECKOUT button in you shopping cart, and it will generate your order with your chosen options. A real time saver, avoiding asking the same settings on each order.

After setup can i still order with other options?
Yes, just click in the CHECKOUT button instead, and will take you to the normal ordering form.

IF YOU STILL HAVE ANY DOUBTS PLEASE CONTACT US HERE


Please wait...
Wildcard SSL